After the sell is before the sell: we also give customer service our best.
Customer service is a decisive quality criterion for us – both towards our customers as well their end consumers. We guarantee each of our customers a response within 24 hours.
At Jiangxi Quanheng, we provide strict quality-controlled services for all buffer packaging equipment – from air cushion machines to automated production lines. Certified under ISO 9001 standards, our team delivers consistent support tailored to your operational scale.
Core Service Commitments
24/7 Technical Response
• Emergency on-site support within 4 hours (global average)
• Real-time machine performance tracking via IoT
Smart Maintenance Solutions
• AI-powered spare parts forecasting with 72-hour global delivery
• Automated warranty tracking with renewal reminders
• Priority escalation for critical production issues
Global Compliance Management
• Automatic certification updates (CE/UL/ISO)
• Eco-friendly disposal coordination (RoHS/WEEE)
